THE STORY
We’ve all felt it—the simmering frustration when confronted by a rude customer who aggressively berates and demands attention, resorting to insults, profanity, and threats to achieve their goals. While most of us manage these encounters with forced politeness, empathy, or simply the fear of repercussions, there’s always an urge to respond more assertively.
Enter the turbulent mind of Tommy Thorpe, a collections agent trapped in a relentless call center in Milwaukee, Wisconsin. With each verbally abusive call, Tommy’s grip on sanity loosens. Adding fuel to the fire are mounting pressures from his supervisor and a sudden plunge into financial hardship. As the stress intensifies, Tommy succumbs to his darker impulses, spiraling toward a horrifying solution to his mounting frustrations. Soon, the personal details he once collected professionally take on a sinister new purpose.
reviews
“T.D. Spencer has managed to create a main character who both has your sympathies and your distrust.”
Amazon Customer
“The story is unique and spellbinding and the flow is perfect.”
cK
“Anyone who has worked in a customer service position can relate to some of these feelings lol.”
“The Rep moves fast and keeps you guessing. I liked how the characters aren’t simply good or bad…”
Chip
“I have been recommending it to all of my friends.”
Derrick Luckini
“The characters are rich in detail and the plot is suspenseful, dark and funny.”
Misti Q
“Talk about a book that makes your heart pound! This book is not for people who are closed-minded, but this IS a book for people who love a true “wtf” type thriller book.”
Ben G.
“Part of me wishes I could have seen the reaction of whom ever found Mr. Martinez’s dog.”
Shirley Boucher
“Buckle up, this one is a wild ride! A gripping account of what happens when a seemingly normal guy slips into darkness.”
Emily Fair
“Being a customer service rep myself this book was mind blowing.”
amy Clement
“was pleasantly surprised at how good this book was since I never heard of the author. great read.”
Tia R.
“Suspenseful, yet will still make you laugh!”
Amazon Customer
CHAPTER EXCERPT
He thrashes, weakly now, blood bubbling from his lips, fear flooding his face. He looks at me—pleading.
But there’s nothing to be done.
He knows it. I know it.
This is the end. And I can’t look away.
I wipe the blood from my glasses, using the inside of my pullover, careful, almost methodical. The smear clears just enough for me to see again, the world sharpening back into focus. I slip them back onto my face and kneel beside him, closer now, drawn in by something I don’t fully understand.
I want to see. All of it.
His fingers twitch, weakly grasping at my shirt as I lean in. More blood gurgles from his lips, bubbling, spitting in erratic bursts. His grip, once fierce, fades with every shallow breath. The air is thick with iron and something else—something final.
Behind me, the high-pitched yapping of his little dog pierces the night, desperate and useless, muffled behind the screen door. But it’s distant now, like everything else.
My mind slips.
I’m not here—not completely.
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